Booking, cancellation and refund terms

What happens when you book, change or cancel a trip with CapeX.

CapeX Transport Group (Pty) Ltd (Reg 2024/702806/07), Cape Town. Last updated 16 October 2026.

These terms apply to rides, events and tours booked with CapeX. Staff transport for businesses is covered by each client's own service agreement.

Private rides and airport transfers

Booking: book at least 3 hours before pickup. The price shown before you pay is the price you pay for that trip.
Payment: pay in full before the trip by card, Apple Pay, Google Pay or instant EFT. Your trip is confirmed once payment is received.
Cancelling 2 hours or more before pickup: full refund.
Cancelling less than 2 hours before pickup, or not showing up: no refund. Your driver is already on the way.
Waiting time: your driver waits 3 minutes at the pickup point after arriving. After that we try to contact you, and the trip may be marked as a no-show.
Changes: to change the time, pickup or drop-off, WhatsApp us. A different route can change the price.

Quote: you get one fixed quote for the event, based on the cars and routes your group needs.
Payment: a 50% deposit confirms the booking. The balance is due 3 days before the event. Approved companies can pay on invoice.
Cancelling 7 days or more before the event: full refund of what you've paid.
Cancelling 3 to 6 days before the event: the deposit is kept. Anything paid above the deposit is refunded.
Cancelling less than 3 days before the event: the full quote is payable.
Headcount changes: you can add, change or remove people on your coordinator page until the trips are created. Changes after that may change the quote.

Partners: tours are run by our partner operators, with CapeX transport.
Cancelling 7 days or more before the tour: full refund.
Cancelling less than 7 days before the tour: no refund.
Shared departures: these only go ahead once the minimum number of guests have paid. If a departure doesn't go ahead, everyone who paid gets a full refund.

If we cancel a trip, event or tour, or can't provide a car, you get a full refund of what you paid for that trip.

Refunds are paid by EFT to the account you give us, usually within 7 working days.

We may refuse or end a trip if a rider puts the driver or other riders at risk.